Filed Under:Carrier Innovations, Technology Solutions

Claims Technology Q&A: Adjusters Become More Specialized

The first in a series of Q&A discussions with claims executives. This discussion begins with Gary Givler, vice president and manager, claims operations, at The Cincinnati Insurance Companies.

How is technology streamlining the claims process at your company and, in your opinion, in the industry as a whole?

Gary Givler, Cincinnati Insurance: At most insurance carriers, Web-based, integrated claims administration systems have shortened claim lifecycles by taking communications, documentation, information requests, reporting and system maintenance tasks away from claims handlers. This has freed up industry claims handlers to be more accurate and productive. At the same time, Web-based estimating applications have added consistency and driven out leakage for many auto and property lines writers.

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