Thirty-year-old legacy systems have a hard time meeting the needs of a 21st century property/casualty insurer—in this case Mountain West Farm Bureau Insurance. The older systems don’t have the ability to perform newer tasks such as business intelligence, so users have to turn to IT for data and information.
The IT situation at Mountain West is complicated, too. Mountain West and two other Farm Bureau insurers own their own IT company, Western Computer Services. Mountain West, in essence, outsources all of its IT operations to Western Computer Services.
The problem, though, was that Western Computer Services didn’t feel their back-office engine would support such an approach.
“We started looking for a policy system provider and that’s when we ran across Innovation Group,” says Williams. “During the next year we got to know them and they introduced the Insurer product as well as forming some very strong relationships with their senior management around potential partnership possibilities. All of those things combined made Innovation Group attractive for us to meet Mountain West’s business needs.”