In his new role, Napoli will lead The Hartford's plan to maximize the company's AARP relationship and grow the AARP auto and homeowners insurance program. He will seek growth in non-AARP business as well, with an initial focus on additional affinity relationships and targeted customer segments.
Napoli will lead company efforts to improve customer service and ensure greater efficiency in The Hartford's newly centralized enterprise operations group. He also will collaborate closely with The Hartford's new digital commerce team to develop innovative solutions to enhance the consumer market's business model.