Gary LaFond, director, account management for BlueWave Technology
Managing the implementation of a new software solution is imperative. This includes:
? Setting realistic expectations for the end users.
? Writing detailed requirements of how the application is going to work including integration points
? Identifying the best and most qualified people to get involved in the project.
? Setting timelines for the implementation including attainable milestones.
Also, getting the users on board with the change to a new system is extremely important. It is human nature to avoid change. People have a tendency to be complacent with what they are familiar with. Users also feel anxious when faced with having to be responsible for their work product while having to learn a new software application. Companies need to assure their team that they will have ample training and ramp up time during the implementation of a new system.
