Survey: Insurers Dependent on Technology to Improve Agent Service, Discipline, Processing

FirstBest Systems, Inc., provider of insurance software solutions for property/casualty carriers, reports insurers are marching toward efficiencies across their underwriting organizations in order to meet business and operational goals in the next few years. FirstBest released highlights from its recent insurer survey.

FirstBest and CGI surveyed 45 insurance professionals with IT responsibilities, representing large and mid-size carriers in the U.S. Surveys were completed by business or rating analysts, product managers, systems developers, and software developers, among others. The respondents were asked to rank responses to two underwriting operations questions and complete one open-ended question about IT and underwriting operations priorities for the next year.

When asked to “rank the aspects of the underwriting process that can be most influenced by technology, based on your company’s priorities,” insurers cited the top area as: