From the May 2010 issue of Tech Decisions • Subscribe!

Who's Using What

Golden Bear Insurance Company has implemented WebWriter Enterprise from Insurance Systems, Inc., to handle complete insurance processing for all of the carrier's personal lines business. Mutual Fire Insurance of British Columbia installed the WebWriter Enterprise policy administration suite as its core processing solution.

Atlas General Insurance Services has signed an agreement with Duck Creek Technologies for Duck Creek Policy Administration, Templates for Workers' Compensation insurance, and Billing.

Prudential Insurance has launched a new iGO e-App--a streamlined life insurance application and an Xpress Quickform--from iPipeline. Grange Life Insurance Company has selected iPipeline's Illustration Suite for life and annuity illustration.

The Progressive Group of Insurance Companies recently has gone live with SSP's S4i insurance solution to support Progressive's entry into the Australian car insurance market.

German Mutual Insurance Company has chosen the Insurance Scorecard from iPartners to help its agents better manage their books of business.

Zurich Insurance Company's Japan branch has employed Guidewire ClaimCenter.

Municipal Mutual Insurance Company of West Virginia has begun using the DocFinity solution from Optical Image Technology. The solution will address issues around inefficient and costly storage of paper documents, reduce administrative overhead in processing new and existing business, and expedite customer service.

Sentry Insurance has completed the second phase in the implementation of Accenture's Claims Component solution, designed to streamline and enhance Sentry's claims processing systems.

NJ PURE announced the selection of Ravello Solutions to upgrade and convert its policy administration, claims management, and billing systems.

West Point Underwriters, a back-room processing operation for homeowners and property insurance, has selected DecisionMaker Rating Enterprise solution from Decision Research Corporation (DRC), which will enable business users to model, manage, and analyze rates for WPU's lines of business. Unitrin Direct has migrated its policy administration system from a mainframe system to a Microsoft Windows platform. Unitrin utilized DRC's professional services to complete the mainframe migration.

Assurant Specialty Property will consolidate its existing rating engines onto the Ratabase platform from CGI Group, which also will provide business and technical consulting services to Assurant.

AXA-Minmetals Assurance Co. has begun implementing a new e-recruitment management platform from StepStone Solutions.

Blue Cross and Blue Shield of Minnesota has launched the InsureConnect sales automation technology from Connecture, Inc.

Indiana Farm Bureau Insurance has selected its customer communications management platform Thunderhead NOW to modernize its policy production system.

Ohio National Financial Services has signed a 10-year contract to license two comprehensive insurance software offerings from CSC, including Wealth Management Accelerator and Insurance Optics Business Analytics. CSC also announced a six-year extension to its business process outsourcing (BPO) services agreement with Sunshine State Insurance Company. Conseco Services has hired CSC to maintain and support two of its insurance administration systems.

BrickStreet Insurance has gone into production with the StoneRiver PowerSuite solution for workers' compensation policy administration and claims management. Arbella Insurance Group has expanded its relationship with StoneRiver by licensing Policy STAR and FAB Billing for its policy and billing needs. Armed Forces Insurance (AFI) is in production with Stone River's FAB Billing system. AFI policyholders are active-duty, former, and retired military and family members.

Absa Life is utilizing Version 3.4 of BPM software AWD from DST Global Solutions to support Absa Life's new outcome-based remuneration (OBR) application.

First Guaranty Insurance Company (FGIC) has signed a license agreement with LIDP Consulting Services, Inc., for the use of The Administrator. FGIC selected LIDP for its product, commission, and SOA/Web service processing capabilities.

Aon Benfield has installed the AgencyPortal application from AgencyPort, which will allow Aon Benfield clients to quote and bind their unique facultative risks in less than five minutes through a straightforward user interface.

Kentucky National Insurance Company has signed an agreement with Insuresoft to implement the Diamond System for its commercial auto and liability lines of business.

Thrivent Financial for Lutherans has implemented the ForeSight solution from Insurance Technologies, LLC, to support Thrivent's need for an online variable annuity hypothetical and hypothetical historical sales illustration system.

SalusAnsvar, a Swedish life insurance company, has begun using FINEOS Claims for its disability and income protection insurance.

Pharmacists Mutual Insurance Company has purchased an interactive intelligence all-in-one IP communications software suite, Customer Interaction Center from Spanlink Communications, to support its on-site and branch-office employees.


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