Akhil Tripathi, senior vice president and CIO for Harleysville Insurance.
We believe agents and brokers want to establish relationships with highly responsive, reliable, and financially sound carriers that can provide excellent product value for their customers as it relates to coverages, service, and price. In addition, they want to be supported by excellent technology that seamlessly connects with their agencies' workflows and systems and gives them the ability to conduct business from anywhere at any time. These needs can be fulfilled through the use of new Web-based technologies that allow agents to rate, quote, and issue business--ideally without leaving their agency management system. Harleysville is one of these carriers that is keenly focused on these goals. The carriers that make it easy and do it well will continue to gain market share.
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