Crawford & Company has launched a new Command Center to improve service to clients by providing up-to-the-minute information on claims status and key performance indicators that are critical to a claims management program.
The Crawford Command Center, which initially will be used by the company's U.S. property/casualty segment, is located in Crawford's Atlanta headquarters. Its centerpiece is the Performance Dashboard, a joint development of Crawford's information and communications technology department and U.S. Property & Casualty. The dashboard provides real-time data and analytics to track claims and identify claims-handling trends and issues.
"We believe no other property and casualty claims management organization can match the customer service capabilities provided by our dashboard technology," says Kevin B. Frawley, CEO of property/casualty Americas. "Clients and Crawford managers will know the precise status of their claims at every stage in the claim process. With that knowledge, we'll be able to evaluate our performance to ensure we are meeting our clients' expectations wherever claims are located."
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