Becoming a Predictive Enterprise

Predictive analytics empowers claim handlers, underwriters, insurance brokers, customer service representatives, and others with the predictive insight to create value from underutilized data to improve customer interactions.

By Kris Hackney | Updated on May 26, 2009

With the global economy spiraling downward amid some experts warning that a recovery won’t begin any earlier than mid-to-late 2009, insurance providers worldwide continue to adjust their business processes accordingly to ensure that they not only are fiscally responsible, but also remain competitive in these turbulent times.

Making the burden even heavier for insurance carriers is the alarming rate in which fraudulent claims continue to escalate. The Insurance Information Institute projects fraud in the U.S. alone already accounts for 10 percent of the property and casualty insurance industry’s incurred losses and loss adjustment expenses — or about $30 billion annually.

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