To mark the 10th anniversary of Progressive's online customer self-service site, the insurer has made several improvements to the Web site based on customer feedback. The changes include:
o Alerts that let customers know when action is needed on their policies;
o A real-time snapshot of recent policy activity;
o An easy-to-access summary of drivers, vehicles, and addresses;
o A quick-and-easy way to click between policies;
o Answers to commonly asked questions; and
o The option to receive paperless billing and documents.
"When Progressive started offering customers unprecedented access to their accounts via the Internet 10 years ago, some people thought we were crazy," says Vikki Nowak, Progressive's online service director. "But clearly, it was an idea whose time had come. Today, more than two million people log into their policies every month, and this is the kind of service customers have come to expect."
The core functionality of the Web site remains intact, including a "What if?" feature that allows users to see how their rate would be affected if they get a new vehicle, change coverage limits, or move. Progressive also allows customers to make payments using mobile devices such as cell phones or schedule an appointment to get their car fixed.
