Guidewire Survey: Billing Impacts Customer Satisfaction

Guidewire Software, a systems provider for property casualty insurers, announced today that its "Billing Market Survey" has found that billing plays a significant role in customer service.

According to San Mateo, Calif.-based Guidewire, while billing has traditionally been viewed as a back-office function, in recent years it has taken a more prominent role in the front office as carriers have recognized the role billing plays in customer service.

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